1、Which is not the element of mission?
A、Purpose
B、Strategy
C、Control
D、Values and Culture
2、Which is not the type of corporate objectives?
A、environmental
B、Public sector
C、Commercial
D、General
3、What are the ‘measures’ of whether or not those CSFs are being achieved?
A、Objectives
B、CSFs
C、KPIs
D、mission
4、What indicates responsiveness of the business operating system as a whole?
A、Flexibility
B、Customer satisfaction
C、Productivity
D、Quality
5、A vision is oriented towards the future, to give a sense of direction to the organisation.
A、错
B、对
